Returns & Refunds Policy

At Shoreditch Print, customer satisfaction is important to us. As most of our products are custom-made to order, please read our returns and refunds policy carefully before placing your order.

1. Custom and Personalised Products

Most items we produce—such as printed documents, posters, stationery, and promotional materials—are customised and made to your specifications. As such:

  • Returns are not accepted for personalised or custom print jobs unless the product is defective or there was an error on our part.

  • We strongly encourage all customers to double-check artwork, spelling, and layout before approving a design or placing an order.

2. Damaged or Faulty Items

If you receive an item that is damaged, misprinted, or faulty:

  • You must notify us within 3 working days of receiving the order.

  • Please include clear photos of the defect and a brief description when contacting us at [Insert Email Address].

  • Once reviewed, we will either:

    • Reprint and replace the faulty item at no extra cost, or

    • Offer a full or partial refund, depending on the situation.

3. Order Cancellations

  • Orders cannot be cancelled once they have entered production.

  • If you need to make changes to your order, please contact us immediately after placing it. We will do our best to accommodate your request if production has not yet started.

4. Non-Custom Items

For any non-custom or retail products (e.g., frames, accessories, or stationery items), we accept returns under the following conditions:

  • Items must be returned within 14 days of purchase.

  • They must be unused and in their original packaging.

  • A valid receipt or proof of purchase is required.

Refunds will be issued once the item is received and inspected.

5. Shipping Costs

  • We do not cover return shipping costs unless the item was defective or incorrectly supplied.

  • If a refund is approved, only the product cost will be refunded (excluding delivery charges unless otherwise agreed).

6. Contact Us

If you have any questions about your order or need to request a return, please get in touch:

📧 Email: hello@shoreditchprint.co.uk
📞 Phone: 0271276505
🏠 Visit us: 59 Hackney Road, E2 7NX